Diazepam UK adheres to the refund and returns policies that are used by most reputable and licensed online pharmacies. If for any reason you are not satisfied with the product you purchased please contact our customer support team day or night. Please further note that Diazepam UK cannot approve refunds or returns if incorrect details have been provided on the order form.
When you place an order, we require that accurate and complete information regarding your first name, surname, delivery address, email address and payment details are submitted. We ask you to contact us within 24 hours of placing an order if you notice there is an error relating to your details. Diazepam UK therefore cannot be held liable for any orders that go missing or are delayed due to incorrect information being supplied by the customer e.g. incorrect delivery address.
This policy provides the process to follow if there is a problem with your order. If the product you receive is damaged, contains the wrong medication, or is missing items, you may receive a refund or a return shipment.
If there is such an issue with your order, please contact our customer support team immediately once noticed or opened but no later than 7 days of receiving the package.
Once we have received your communication, we will process the request to determine whether all conditions are satisfied for a valid refund or return shipment. We reserve the right to reject refund/return requests that fail to provide details or meet necessary criteria to substantiate the complaint. You must therefore provide a valid reason for returning your order and the product must be returned without further use after a discrepancy has been noted.
After we have received and inspected your order, we will instruct and advise you further. For orders that have not arrived in the provided timeline, please allow us to investigate the matter as some delays may be due to public holidays, postal strikes or circumstances beyond our control.
Our online pharmacy does not allow chargebacks as our customer support team will be able to address all issues once reported. Diazepam UK endeavours to provide its customers with convenient access to medication as well as a responsive and supportive customer care service 24 hours a day, 7 days a week.
If you would like to know more about our refund / return policy, you can contact us by using the details available on our website.